All of us face challenges while negotiating, dealing with a diverse group of people or managing difficult situations. It does not matter what we do, where we are or which position we hold in the workplace, because what really matters is the fact that we always have to interact with people and if working with people is required in your life, it is important to have skills that will maximize your talent and professional success.
Our advanced mediation courses will provide you with a “tool box” and a “road map” to enable you to be effective professional and be familiar with topics such as – Problem Solving Skills, Communication skills and Techniques, Negotiation, Emotional Intelligence and awareness of cultural differences.
List of Course Categories
Problem Solving/Manage & Prevent Conflicts
COURSE 1 Problem solving skills and strategic thinking
An individual on average faces conflicts or difficult situation at least once a day in personal or professional life.
It has been proven the consequences that conflicts bring into the life of a person: frustration, emotional distress and economical consequences when it gets out of control.
It’s necessary for each individual to have the skills set and mind set (what we call Tool Box) that allow the person to know how to approach the conflicts in a positive way.
After dealing with hundreds of difficult situations, problems and conflicts, we have created what we called the Problem Solving Formula.
The formula provides a step-by-step process that allows us to identify the problem; investigate the underlying issues and make a diagnosis; think outside the box and finally, get to a solution satisfying for the person.
- How to be innovative and think outside the box
- Conflict resolution techniques
- Techniques of persuasion
- Assertive communication techniques for professionals
COURSE 2 Master art of working with people: tools and tips
Recognizing the emotions are one of the main skills that each person should have to be able to interact and work with people. The negotiator needs to know how to interact with people so he can deal and connect with them. Connecting with people is the “secret” to be able to bond and have an effective interaction.
The challenge is not only recognize yours and others’ emotions but also help them to recognize their own emotions and allow them to release those emotions by themselves. In this way, they feel that they have control of the situation.
In the workplace scenario, not all managers have the skills to manage people. They can be good producers, but they may not have emotional intelligence.
In this course, you will learn practical techniques to work and deal with difficult people.
- Understand people: emotionally intelligence
- Understand the dynamic of the environment: organization and world culture
- Dealing with difficult parties: How to deal with unacceptable behaviors
- How to manage conflict and confrontation
COURSE 3 How to handle subtle conflicts in the work place:
This training provides the participants with the tools needed to engage in a facilitated dialogue to resolve subtle disputes and difficult situations effectively.
The techniques provided in this training allow people to effectively communicate with other individuals and teams and minimize tensions. Moreover, these techniques teach the attendees to understand how their conduct, actions, and language influence others. The course is structured in a way that the attendees are actively involved in the training with real life problems and actual conflicts through an anonymous survey at the beginning, question and answer session to directly address current issues during the training, and open discussion with the trainers.
- What is subtle conflicts
- Why they started
- How to resolve them
COURSE 4 How to manage cross-cultural diversities in the work place:
This course seeks to demonstrate the importance of cross-cultural communication and mediation as a tool to prevent and manage conflicts in the work place. Concepts of negotiation styles, cultural differences, international etiquette, conflict analysis and mediation have been shared with the attendees.
The course is going to be practical in order to help the attendees to increase their negotiations skills based on cultural differences and have practical tools to prevent and resolve conflicts internally when they arise.
The mediation and cross-culture negotiation concepts, which help to open communication and analyze conflicts to increase the productivity, are necessary for all of the involved parties in order to be effective and productive at workplace and improve the interaction with different cultures.
- What is cross-cultural difference
- How to handle cross-cultural conflicts
- Cross-cultural negotiation
- Tips and road map to be effective
Verbal and Non-Verbal Communication
COURSE 5 Communication skills to be an effective professional: what message are you are sending?
Negotiators, problem solvers, professionals, mediators and common people interact thousand of times with others in their daily personal and professional life.
People communicate both verbally and non-verbally (body language communication).
Communication Skills are the set of skills that the negotiators and problem solvers use not only to gather and convey information, but also to assess the individual(s) in front of him/her. Communication can be conveyed through words, body language, movements, eye contact, the way a person walks, the way a person dresses, the body distance between the parties, their attitudes, and their posture. Noticing these different forms of communication can help the mediator to fully understand the mediation’s environment. Furthermore, a mediator can foster effective communication between the parties by providing a safe environment for the mediation.
There are 3 major parts in face-to-face communication: body language, voice tonality and words (verbal communication). According to research: 55% of communication is done by body language, 38% by the tone of voice, and 7% words.
- Non verbal & Verbal communication
- Body language: Micro facial expression
- Verbal communication: the power of words
- Deal with liars and discover lies
COURSE 6 Negotiation Principles & Techniques
This course is designed for all professionals who negotiate on daily basis as part of their career or personal life. The training seeks to demonstrate the importance of knowing the principles of Negotiation and the benefits of using its techniques when negotiating or simply dealing with people in any occasion.
COURSE 7 Cross-cultural negotiation tips and road map
This course is designed for all professionals who work and deal with a cultural diverse environment. This course seeks to demonstrate the importance of knowing Negotiation and Cross-Culture when doing business, managing or simply dealing with people in your personal life or profession. Practical Negotiation Tips and Dos and Dont’s in Negotiation and Negotiator Vademecum and Tips will be shared with the trainees.
Advance courses to practice law internationally
COURSE 8 Overcoming cultural difference in the practice of law and Int’l mediation (MCLE credit California State Bar 2.75 h) Download Flyer
The goal of the course is to allow participants to develop personal skills necessary to combat negative opinions, feelings and viewpoints that are directed towards attorneys and clients of other nationalities and cultures. This awareness training teaches attorneys about how cultural differences affect an attorney’s ability to effectively work with others from different backgrounds.
In recent years, the legal professional has become increasingly diversified with the entrance of new professionals from many different backgrounds. As such, attorneys need to be aware of the ways in which cultural differences can create bias within the profession, and practical ways to combat bias in the legal profession and improvement of legal ethics.
The three-hour program is conducted in a professional workshop style setting including interactive exercises and lectures. Participants will learn how to communicate with other professionals despite cultural differences. The program will include cross-cultural communication and etiquette training, mediation techniques, and prevention and conflict management in the work place. In addition, this program will contain brief lecture-updating participants on the international status of mediation.
COURSE 9 Legal English: be a professional in an Int’l content.
Unlike other Legal English courses, this is a practical course that takes into consideration the enormous influences of culture in the international business arena, and especially in dealing with conflict and misunderstanding in the legal profession. By becoming aware of cultural differences in international negotiations and learning essential cross-cultural negotiation skills, and different legal systems and terms can become more confident and capable when negotiating with people from other parts of the world. Participants will also be prepared in preventing and managing possible conflicts that arise due to cultural misunderstandings and practical legal terminology.
This seminar explains the influences of culture and the benefits of understanding culture, and the necessity of practicing cultural synergy before any negotiation, as these steps are critical tools for opening and developing dialogue among international parties. Being sensitive and mindful of cultural differences in all business transactions allows businesspeople to capitalize on win-win agreements.